No feedback from Telkom after 1 month waiting

Good Day<br> <br> I have been asked by one of my clients to Transfer their ADSL line from Telkom to Axxess.<br> <br> After consulting with Axxess I was informed that I need to contact Telkom Business Call Center to get the line released to the Wholesale pool for Axxess to Transfer the line.<br> <br> After waiting more than a hour on 2 phone holding for the correct person to speak to regarding the transfer when i was already transferred over 8 times just to get told that I need to send a Letter and a copy of an ID to [Email Removed] which I did on the 03/09/2015 After no response I phoned in again 2 weeks later and was told to send the email to a manager Shaleen [Email Removed] which was send on the 22/09/2015. I still did not receive any response from Telkom its today the 08/10/2015 and we still cant move the line and Telkom also have not made any attempt yet to contact me or the client to get the issue sorted.<br> <br> Also a Technical fault was logged 2 months ago already for this client and no communication from any Technician was made yet.<br> <br> I would like Telkom to contact me to get this issue sorted as soon as possible.<br> <br> Petrie Smit<br> IT-Consult Owner<br> Contact ***