No Feedback from Telkom

I'm totally appalled at the lack of urgency that Telkom has yet again proved. I've had a query that is now almost a month running (just 3 days remaining) and I have yet to receive ANY information on the status. Despite numerous calls, excess of 10, to the customer care (every call no less than 10 minute) and visiting a branch twice.

I have to state ALL the service consultant was extremely understanding and very helpful, however none of them could transfer or put me InTouch with anybody that could resolve my query.

Now I have to resort to all social media to get it resolved,