NO FEEDBACK FROM TELKOM

I upgraded to a 1gig package with a Huawei P20 lite for R269 per month – Receiving the 30gig free data from Telkom – split over 3 months (being 10 gigs a month)

This matter I logged due to me upgrading in August 2018 and my spending limit not being reduced as I requested in August and I received a high bill…. R1250.75

Charging me usage fees of – R219.56 for voice and R762.19 for Data (End of October)

This month the account is R1269.00 – R106.32 for voice and R893.68 for Data (Due End of November)

I means really – On a 1gig package that should be R269 per month! This is pathetic!!!!

I have 9 contracts with Telkom and not 1ce have I ever skipped payment.. Is this the service that Telkom gives to loyal customers???

Every time that I call in the matter gets escalated to the back office and they keep on saying that the call needs to be listened into BUT I never get any feedback and they keep on saying they will look into the matter and get back to me – up until today I have had NO feedback from Telkom at all.

Could I please get clarity on this matter as this is really frustrating and so unfair that Telkom just takes money from me that does not belong to them.