No Feedback From Telkom

I have been struggling to get any service from Telkom. I constantly message the Telkom Facebook team in order to get a response. They constantly give me vague pieces of information. Each time they reply it is a different person. They sometimes don't even sign off their message with their name. They just sign off with their initials. I am currently waiting for the billing department to contact me after over-billing me by about R800. I have checked if the account is corrected and it was, which is great. My only issue is that nobody bothers to contact me to tell me that the account has been corrected. I was also told by the Facebook social media "team" that Telkom will refund me for the downtime that I experienced. They are unable to tell me when they will refund, what documents I need to submit as evidence of downtime, or any information at all. They have the most impersonal approach to their clients. Don't even get me started on their "services" and service "consultants".