NO FEEDBACK FROM TELKOM

Telkom deducted a debit order wrongfully from my bank account on the 30th of November 2015. I had it reversed and it cost me R20 banking fees to have it done. On the 11th and 12th of December 2015 it happened again, same amount as the first one but split into 2 amounts. As I did not want to pay those high banking fees again, as this was not my fault in the first place, I phoned customer care to have it reversed and corrected from Telkom's side. Well, I have still had no response from Telkom in any way as they keep putting my wrong contact number in the case I logged. This case was logged on the 12th and the 18th of December 2015. I have had no call back from Telkom and I have not been paid back my money yet. I phone every second day to ask about how far they are with my case, but all I get is the consultants sending my case through to their manager and backoffice. But still no feedback. I am fed up and need my own money , which Telkom is now earning nice interest from, back. Taken from me, not giving it back. So disappointed in Telkom and it's service!