No feedback from salesperson

I went to Telkom on Sunday and app**** for a new contract, after the third attempt to submit the application the gentleman said he would have to contact tech support to resolve the error message and would call us once the application was submitted. I returned this morning and the lady informed me he was at the Knysna branch today. She then phoned and emailed him to contact me with feedback but I have gotten none so far. I returned this afternoon and a third Telkom employee tried to help me but the issue is still unresolved and I have gotten no feedback from the original Telkom salesperson. Is this how prospective customers are treated? How long will I have to wait until this is resolved?