no feedback from Pauline - Telkom

Greetings Peter , was at Telkom store to renew cell contract , due to upgrade a credit check had to be done , I was told it will be sorted with in 72 hours , to date nothing has happened , I spoke to the lady in the store to cancel the add on billing amount and I will go with current amount that I am enjoying for 5 years now , it was promised , left over a copy of my id but still nothing have been done to assist , I have been in the store twice this week , spending almost 2 hours at a time to resolve this issue , to no avail ....Isaac