No Feedback From Email Query

I placed an online order over a week ago, and was called the day after placing the order to confirm my details. This part of the service I was extremely happy about. I have since emailed numerous times via the Telkom website in an attempt to find out what my order number is because I was never supp**** with one. I want to keep track of what is happening with my order, and how long I can expect to wait for my landline installation. The frustrating thing is that there is a landline already installed, so nothing needs to be physically done at my house.<br> I also called the call centre, and they told me that there is no record of my order, and I must just wait for an email. How does Telkom know to email me about my order if they apparently have no record of my order on their system?!?!