CV
Carmen V
1 reviews | Active since Apr 2012
03 Sept 2015, 09:31
No feedback from customer care
I have been unemployed for a few months. I called Telkom to let them know I can't pay account and to make an arrangement. This started on 24 June 2015 - to date I have had no feedback from accounts department. All they say is that they are investigating and will come back to me. My phone has been suspended since June, but I still keep getting a bill every month. It is now up to R5310. How is that possible if it has been cut off? I would love some feedback from Telkom Mobile
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Telkom's replyOfficial
03 Sept 2015, 09:46Hello CarmenV69,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141894
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141894
Kind Regards
Zulfah
Telkom Social Media Team
Telkom's reply03 Sept 2015, 09:46
Official
Hello CarmenV69,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141894
Kind Regards
Zulfah
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM141894
Kind Regards
Zulfah
Telkom Social Media Team