No Feedback from Accounts Department

I logged 2 complaint on this site regarding my account that was over charged for an extra month. My service was down due to a cable break and was only restored late in December. When I received my bill for End of December I was only billed R170 due to the fact that my line was out of order and that I could not use my ADSL service or my telephone. I then paid my bill for December and then the following month when I received my new account statement I saw that I was billed again for the month of December. I then tried contacting Telkom's call center and after several attempts of trying to get hold of someone and being on hold for more than an hour I was fed up and the logged a complaint on this site. All I am asking is that my account gets sorted out as my service has currently been suspended and now I am unable to use my internet at home due to negligence from the accounts department. Can someone please assist me urgently? Thank you