NO FEEDBACK for over two weeks

I have been trying to get the LTE online special for R599 from telkom for way over two weeks. I have spoken to people at telkom and they don't even know what I'm talking about and said to do it online. I've app**** for the service online and even have a ticket number but no contact has been made from a telkom mobile agent. I waited on the phone for 2hours and there was no answer from the call centre. I'm frustrated and have no choice but to lay a complaint on pathetic customer service. I have even went on Facebook and got a hold of them and they promised an agent will phone to no avail I've been waiting for a further 8 days after reminding them more then once that I am still waiting for contact. It's disappointing that such a big company has no idea what department should be doing what and if they do know they are terribly disorganised and have absolutely no idea how to help a customer!!