No feedback for cancellation

<p>my contract is ending on the 17/02/2017, on 16/01/2017 the cancellation form was submitted as per 30 days cancellation requirement. Resent the cancellation form again on 3/02/2017 and again, another generic automated email. No agent has called regarding the cancellation not even an sms for confirmation. I expect this line to be TERMINATED by the 17/02/2017 and the fee for Feb to be prorata- as per cancellation. I expect no further delay tactics or any more agents calling me for an upgrade. Nothing shows on your system. Do NOT RESPOND WITH YOUR GENERIC BS. SORT THIS OUT IMMEDIATELY AND ENSURE THE LINE IS TERMINATED. PULL UP YOUR SOCKS</p>