1 reviews | Active since Nov 2012
No feedback for 3 months
I submitted forms to cancel my contract on 19 September 2017 and to this day my query has not been resolved. I have spoken to multiple call centre agents, team supervisors and the social media team, all to no avail.
The policy states that cancellations take 21 working days and whenever someone says they will get back to me, they don't. I really don't know what to do or who to talk to as I feel that I am being held hostage by sheer incompetence from the entire customer services team.
Is there anyone I can contact to get this matte resolved?
Hi LesegoMoagi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Hi LesegoMoagi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,