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This is my 2nd request and nobody has come back to me!

I have tried to talk to a Senior Person but no joy . Whilst i admit fault i really thought that Telkom would be sympathetic to my cause. Secondly ********** and ********** dont seem to work for some reason i used ********** i place the contents of my e mail below and hope that i can get some assistance. Good Afternoon , I tried to can cel my ADSL line as per e mail attached in February. Clearly I was not aware/or stupid enough to realise that I had to complete a form in order for this to be done. I have now attached the document required. I must confirm that I am not moving away from Telkom , it was just that in our area a maximum 2mb line was available. My fiancée uses Skype to teach and the company that she teaches for needed a faster line . Our only option was to go for the Telkom Wireless option which we took out on 10.2.2017. This you can check is under Mrs Desre Mary Heathcote ID ********** 0052 086 , the order number was ********** 764 , same address 15 Chislehurst Close , Brighton Beach , Bluff, Durban 4052. My initial request was that only my ADSL be cancelled and that my land line remains and that my e mail address ********** could to kept ( transferred to her Wireless Router.) In the interim my ADSL was never cut ( my fault for not following up ) and now my land line and ADSL has been cut due to non-payment ( again my fault as this was supposed to have been taken care of by a mutual friend who clearly did not keep to his word ) This is really a plea to have my landline reinstated , and if you could afford me with some grace/ payment proposal to catch up on the arrears . Whilst I acknowledge my stupidity I trust that you would be able to afford me with some compassion in this instance. I appreciate your assistance. Regards, Alan Dean ********** ***Please may i get some help i am using my g mail address in the interim **********

Official private business reply

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will follow up and provide feedback soonest.

Please send us a private reply with the affected number and ID number of account holder.

Your ref for this query is AI ********** .

Regards Yazied Telkom Social Media Team

20 Aug 2017, 8:27 11 days ago

21 Aug 2017, 10:07 10 days ago Alan Dean : privately

Thank you for your reply. Account holders ID 600 ********** 087 Alan Walter Dean Number ********** Regards, Alan Dean

30 Aug 2017, 16:59 20 hours ago Alan Dean :

You asked for a private reply 9 days ago which i did. I still have no heard anything since ....sad !

31 Aug 2017, 12:37 a few seconds ago Alan Dean :

Please can you now assist as this has got out of hand and you are not responding. I had a call to have my ADSL cut. The consultant who you can contact From: Katishi Victor Selowa (KV) ********** Sent: 31 August 2017 09:33 AM To: ********** Subject: ********** 92 Asked if the line can be opened so he can do the cut and transfer my e mail address . Please can you assist. I just want the change done , i will not make calls or incur any further debt . PLEASE PLEASE can you assist me