No feedback during fault

<p>I logged a fault on 27 April, it was temporarily resolved and the line crashed on the same day. I reported it after public holidays on the 2 May. It is now 12 days later. since initial fault. I have phoned Telkom three times today and the fault is escalated and still no feedback as to what is happening. The last I was told 20 mins ago is that the technicians phone is off and his managers's phone is engaged so I can't speak to anyone. This is a business line and we have lost so much business over the 12 days. I am also been ignored on Facebook now. How can you treat your customers like this? Tell me what can I do to get my phone fixed as it seems like noone at Telkom wants to do their jobs in the fault team. Fault ***</p>