NO FEEDBACK - DEBIT ORDER DONE BUT NO PHONE

Good day! I did a online application on 10th September and the debit order was successful on the 14th September. I have had no reference or tracking numbers, it is now 7 working days with no reponse. I have spoken to about 5 differnt people and no one is able to help. I am a first time Telkom customer and so fustrated I am about to reverse all payments. The last person I spoke to was Wandile, he was very helpful but also can't see any account or anthing? I really feel sorry for them with the visibility they have! I would appreciate someone of a management position calling me back. If you want me to rather cancel the account and you can refund me, please advise. I really don't want to give a company a contract when its starts off like this. Do the right thing Telkom!!!