GM
GAOPALELWE M

1 reviews | Active since Jul 2015

24 Jul 2015, 10:42

NO FEEDBACK/ CELL NO SUSPENDED

HiMy number was suspended on Tuesday evening. I went to your Store in Mafikeng. Got the account details and changed my debit order details as they where set for the 24th and I had requested that it be set on the last day of the month. I made payment and went back to them and gave them the proof at10AM. They promised that the suspension will be lifted with in 4 hours. At 5 I callled centre & they said they had not received the proof. The advisor was Xolani Mavimbela and I kept him waiting while I drove to the store so they could speak to him directly. At the store I was helped by Thabo. The promised again that the matter would be resolved with in a few minutes. At 7 PM I called in again and Spoke to Paige who said there was nothing she could do as Xolani had knocked of and that her manager would call me back to see how he can assist. I never got the call back. This Morning I called in again and spoke to Olwethu and she tried to call the store to get the proof of payment and it was still closed. She said she would call them and come back to me. It has been over an hour and nothing.<br> I run a small business and this is affecting me badly. I keep getting calls but no resolution!

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Replies (1)
Telkom
Telkom's reply24 Jul 2015, 13:17
Official
Hello gmasibi,

Thank you for taking our call.

We are glad to hear you have been assisted with this via our other social pages.

Ref SM128147.

Apologies for any inconvenience caused.

Regards,
Didi
Telkom Social Media Team
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