no feedback billing disaster

I upgraded on my Telkom mobile contract ***

On the 20th of September 2020 I was debited for 2 lines with 2 separate amount for R 349.50 and R 498.00, I returned the debit order for R 349.50. on the 15th of October 2020 I was debited with an amount of R 913.80 and a debit order went of on 20 October 2020 for R 399.00 .

I called the call centre on Wednesday, 14 October 2020 08:20 I explained that I was billed twice and send her an email ***, with the bank statements attached. She promised to get back to me , she did not. When the amount of R913.80 I emailed het again and send a screenshot of my bank account to her. I called the call centre again and again the person promised to get back to me , no one got back to me. I send another email requesting feedback. She responded Sent: Wednesday, 21 October 2020 16:23 with : ” so they saying you reversed the amount so they is nothing to be done.”

I send yet another email with a screenshot where I was debited on the 15th of October 2020 for an amount of R 913.80.

To this day I have not received any feedback, I am very upset and want my Money back ! Marelise Liebenberg