No feedback - Bad Service - *** and ***

<p>Dear Telkom,</p> <p> </p> <p>Let me make myself clear, I am the customer and you are the service provider !</p> <p> </p> <p>When there is an dispute in service offering you need to reply to the customer as this is part of the basic service agreement and consumer act. I have been trying form July 2016 to get my issue resolved and to date followed all your process and procedure.</p> <p> </p> <p>Yet you still choose to ignore me, remember the consumer act and you are in clear violation.</p> <p> </p> <p>In order to hopefully reach out to someone that actually care’s in Telkom as it’s seems to be a very cold place that when the going get thought, you simply “runaway”</p> <p> </p> <p>Re-cap for the management of Telkom,</p> <p>· I have a LTE contract ( Over 3 years – No issues with line speed for 3 years)</p> <p>· Internet speed plummeted in +/- July 2016</p> <p>· I reported and Telkom sent a technician for a site survey ( Technician reported tower was issue said they need to put a 6 meter pole for better Reception)</p> <p>· Pole was put up and no change in speed (Reported and documented by the technician 1mb Down and 10mb Up)</p> <p>· Telkom / Technician then lost the report and had to send a new Technician to do the same report</p> <p>· Telkom send a second who did another site survey and confirmed the same (He had to use my laptop as his was broken)</p> <p>o Pathetic service from your technicians</p> <p>· I called about the feedback from the technician and again the report was this was lost and in January 2017 finally gave up and said let me cancel as Telkom can’t get this right</p> <p>· I sent the cancelation form on the 30 January 2017 (This was acknowledge by Telkom and Received )</p> <p>· Further to this they had to do another site survey to validated the responsibility for the cancelation</p> <p>· I agreed once again and the 3rd technician came and did the site survey and again confirmed the tower throughput is the issues.</p> <p>o ATIO / Technician name : Bhekinkosi Nkomo / Date : 20th April 2017 @ 10:50AM / ATIO Ref Number – ********** / Comment : Problem is definitely with the tower and not at customer</p> <p>· I waited a few weeks then called in again and the agent told me that they do not have the report and I need to send the cancelation form as they do not have it.</p> <p>o I asked for the manager and had to call back again</p> <p>· Further I call the call so many times and got so many lies about feedback even form your call center manager Menzi Maqubane.</p> <p>· So many mail and phone calls that I has cost me a fortune to deal with Telkom !</p> <p> </p> <p>Your call center and your managers are insuring that you lose your customer install base, one customer at a time as they lack the ability on a simple business requirement when dealing with customers “RESPONSIBILITY AND ACCOUNTABILITY ”. They are an extension of Telkom and are dragging the company down.</p> <p> </p> <p>I have threatened even with my lawyer and yet this also get ignored or should I say laughed at !.</p> <p> </p> <p>1. Cancel my contact at “NO COST AS I HAVE FOLLOWED YOUR PROCESSES AND IT”S CONFIRMED TO BE A TELKOM ISSUE”</p> <p>2. Provide me a refund from my cancelation date of 30 January 2017 (I should DEMAND a REFUND FROM July 2016 due to your lack of RESPONSIBILITY AND ACCOUNTABILITY)</p> <p> </p> <p>Let see if you will even Telkom will even grace me with a response…..</p> <p> </p> <p>Regards,</p> <p>Mark</p>