No feedback at all on deceased account!!!!

I am utterly disgusted in how telkom handles deceased peoples contracts! I have been to your branch to cancel the deceaseds contract. I have posted to social media, sent emails this account remains active 2 months later! Arrea messages keep coming through you are going to list him at credit burea and hand him over to the lawyers? What the hell is credit burea going to do with a deceased man's ID? He is deceased! His not coming back to life to sort telkom out. Why was my instructions not followed or is this bill going to Continue climbing??