No Feedback at all

We went into the telkom branch in Tygervalley 2 weeks ago to apply for a new landline to be installed.<br> <br> We took all the documents needed with us and we signed a contract. I Cannot recall the name of the person helped us but he said we will receive a sms to inform us our order has been placed. After a few days we received nothing and i used the online chat service. Where a very helpful David Govender helped me. He informed me that the store did not send any of our documents in. He then helped me to follow the process online and i placed the order online. Only problem being. We are on a tight time line thus we went into the store. This morning i spoke to another person on the chat services and he informed me it can still be 21 days before we get our order??<br> <br> How is this good service??<br>