No Feedback as promised

On the 16th of December I contacted Telkom Mobil, to inform them that my "FreeMe" talk minutes have never been used and that my phone did not allow me to make any calls. The same was with my "Free SMS". I have never used 100 sms and the same happened as with my Free minutes.e

The lady that I spoke to me, told me that she would let someone at Telkom Mobile return my call, the same day (16th December). Well, today is the 28th and I have not heard anything from Telkom Mobile. And my "FreeMe" month is now expired and I have not made any use of the "Free" services which came with this.

This was my 1st time that I purchased this "FreeMe" services and this is unbelievable that this can happen.

If I pay for a service, I expect also to receive what I paid for.

I hope you can explain this to me, because I do not understand.

Regards, Anneline