No feedback as promised

On the 11th of February 2016, I received a call from Gezla who was handling my original complaint on hello peter, pertaining to the lack of feedback.<br> Gezla requested I send him my original request which pertains to a refund for a phone bill and a deposit refund for my mother (who cant speak English and is 76 years old).<br> He advised me he will supply feedback and most refunds do take about 7 working days (which is absolutely the norm and I'm not complaining about that).<br> What I'm not satisfied with, is the fact I have not received any feedback since the 11th of February, 11 working days later. I have been sending emails every week requesting feedback. My mom has not received her refund nor her deposit which is what you promise to all your customers when acquiring the telephone.<br> My mom paid the deposit in cash at the post office. <br> I cant understand why one must resort to Hello peter just to get some feedback.<br>