No feedback and Sales persons selling incorrect pruducts

<p>The 26th of june i opened a contract at telkom in Kolonnade retail park in Montant, Pretoria, firstly they gave me a 5gb contract instead of the 20gb contract i requested. The next day i went back to find out if they could resolve it as the fault was on their side.</p> <p> </p> <p>They sent a request that same day (27th June) to their accounts or technical division to make the necessary changes. I was informed that the issue would be resolved within 48 hours, but to my surprise ,i heard nothing from them.</p> <p> </p> <p>I contacted Telkom via chat a week later to find out what the delay is, and was informed that the request was sent but no feedback was provided as of yet as to if the issue was resolved. They gave me another timeframe to wait and see if it is resolved, </p> <p> </p> <p>Later that week i contacted Telkom chat again . But was given the same stories,I requested to talk to management of some sort that could do a "proper" follow up and was promised that a senior representative would contact me before end of business on Friday (8 july) . </p> <p> </p> <p>I waited the entire day Friday for a call regarding this matter but was not contacted yet again. </p> <p> </p> <p>Today (9 July) i contacted them again through Telkom's "talk to us" chat and was just given the exact same story that a request will be sent through to the person that has to make these changes. Exactly the same thing as all the other times.</p> <p> </p> <p>I feel Telkom just cares about their customers up until the point to where they sell a unit/contract and no other help is provided after, just empty promises. TELKOM'S SERVICE IS HORRIBLE and i would not recommend anyone to make use of their services as if you have an account/technical problem , they will make no effort to have it resolved</p>