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MV
Meno V

1 reviews | Active since Aug 2016

06 Oct 2017, 13:03

No Feedback and Resolution

Hi,

I logged a fault 2 weeks ago on the 22nd, 658CRK220917 and until today i have not received any feedback from a Technician about the call that was logged. I have to phone into the service desk and all they have been telling me is that a technician is assigned and is working towards a resolution. But I am not seeing any difference. ADSL is very slow and Landline is completely dead.

Hopefully this will escalate the resolution of this issue and i can actually use again what i'm paying for.

Méno De Villiers

0
Replies (8)
Telkom
Telkom's reply14 Oct 2017, 08:14
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

MV
Meno V's update16 Oct 2017, 11:00
Reviewer Update
Hi Yazied, I have just phone the Telkom Service desk to follow up and maybe get some feedback and all they said again is they can't give me any feedback because the Technician currently has the fault in hand and they will contact me when they have time available. This call has now 24 days without any solution for this problem. Méno De Villiers
Telkom
Telkom's reply16 Oct 2017, 15:33
Official

Hi,

regarding your fault a technician is assigned and I have escalated to his manager to assist with ensuring he attends to the fault. Unfortunately it is a cable fault and might take a bit longer to resolve.

Regards
Telkom Social Media Team
Garreth

Best regards,

MV
Meno V's update16 Oct 2017, 15:35
Reviewer Update
Hi Garreth, At least now i'm getting somewhere. Thank you. Méno De Villiers
MV
Meno V's update20 Oct 2017, 20:14
Reviewer Update
Ok so my line was working for 3 days and now I'm sitting with the same sh#t again. *** telkom?
MV
Meno V's update20 Oct 2017, 20:18
Reviewer Update
Can you please reopen the previous call. This needs to be sorted asap!!!!
MV
Meno V's update21 Oct 2017, 00:07
Reviewer Update
Telkom SA: Dear Customer, Fault 684CRK201017 has been created for Service ID ********** 322. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.
MV
Meno V's update21 Oct 2017, 00:07
Reviewer Update
Telkom SA: Dear Customer, Fault 684CRK201017 has been created for Service ID ********** 322. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault.