No feedback and poor service

In February 2016 we had rain and strong winds which caused the Telkom telephone pole to fall over. Since then we have had no service on our landline. I called Telkom on 22 February 2016 to report the fault. Since then 3 technicians have been to my house and each time they say they have to pass it on to the next division. I have been calling Telkom every second day and some weeks even every day to follow up. Eventually they gave me the technical dept's number which I also numerously called, each time they promise to call the technician to find out what the problem is and say they will call me back, I've had two return calls (after calling them about 10 times) and they could not give me an answer. Does it take 7 weeks for Telkom to sort out a problem? I've been given the foll references. 1321CRK220216, Escalation 835140, Case No. 1321.<br> <br> Very disappointed to say the least.<br> <br> Anita