No Feedback and Overall Poor Service

By the 14th of November 2023 I had already lodged my 3rd complaint with TELKOM regarding the atrocious level of service I had been subjected to pertaining to their system glitch which prohibited me from utilizing my airtime. I have detailed my complaint Et Nauseum to the various agents who takes my call at any given time. I am however tired now and feel justified to escalate the matter to this level. By the time of me penning this submission, which is now been more than two (2) months later and I have not heard a single word from TELKOM whatsoever. I find this conduct indicative of the level of service perpetrated by the frontline and/or junior members of the company. I am profoundly disappointed with this bad service, as this is a Customer Service and Consumer Rights-issue. I need TELKOM Senior Management to remedy this situation in the interest of fair and equitable customer service.