No feedback and no one to speak to

Phone bought 14/12/2014.<br> Phone handed back to Telkom Festival Mall 01/03/2015. Screen stayed black when switching on. Phone was in good condition.<br> SMS received 03/03 to submit IMEI number, which was on the Job Card I received back from Telkom. No contact details on the SMS. Went to Telkom store Festival Mall & they submitted a message on the system.<br> I was told this should take about 3 weeks. <br> On 27/03 I phoned the call center. Received the repair center number, but they do not answer & I asked the call center to phone them. Spoke to Winnie who advised they will get back to me. I told her that it had been 20 working days & I need an answer. She phoned back with quote on fixing the phone as the damage had been physical. There was no crack on the screen & we did not drop the phone. I didn't want to pay for repair & asked to return the phone. I have been paying for a month without using the phone. She advised that R 188.00 was payable & that I will receive a SMS with bank details. <br> Tuesday, 31/03, I haven't received SMS & phoned the call center. Service center ***) was not answering. The call center advised that I should go into the store @ Festival Mall. I went to