no feedback and LTE still does not work

I was told that Telkom will contact me and this will be resolved.<br> <br> It's a week now and no contact from Telkom and problem still not fixed.<br> <br> Please fix this within 24 hrs or arrange for a cancellation of service based on the fact that Telkom does not have the ability to provide the LTE service as advertised.<br> <br> I get a very strong LTE signal but extremely slow speeds. Started Friday, 08/04/2016<br> <br> Thanks <br> Imraan<br>