No feedback and lousy customer service

<p>I moved from ADSL to Fibre, I was blown away with the service Afrihost and Openserve gave me. I app**** on the 1st of February and they installed the Fibre on the 2nd of February.</p> <p>They would cancel my ADSL by end of February....I then proceded to cancel my home line on the 17 of February 2017.</p> <p>I emailed the forms and was told to wait 30 days for cancelation.</p> <p>Come the 1st of March, my ADSL and home line were diconnected, I thought "Wow...impressive"</p> <p>Little did I know it was a mix up, as the Telkom technician did a bad job....terminated my Home line accidently..</p> <p>I called on the 6th of March at 11h38 to query if my line was terminated as no one contacted me...only to find out it was a Telkom mistake, I was told i would have to wait till the 17th of March to confirm if the line has been terminated.</p> <p>I asked why I must pay if they *****ed up...was told what is the problem, you want tit terminated...my point was...I AM PAYING FOR SOMETHING I DONT HAVE</p> <p>She advised an email would be sent.</p> <p>I called again on Friday....explained everything as I am still being billed...I did forward the cancellation email to 2 people and STILL NOTHING....Do you actually have a system in place for cancellations????</p>