No feedback and long waiting period on line installation

<p>Good day.</p> <p> </p> <p>On 24 April I phoned Telkom and asked for a new line to be installed in the residence that I would move in the following month. I was informed that line would be installed within 14 - 21 days.</p> <p> </p> <p>On 9 May technicians came to install the line, but they encountered a problem on the exchange. They left and I phoned Telkom the following day to find out what are the next steps.</p> <p> </p> <p>I was promised feedback but days went past with no feedback. I would phone Telkom again and receive conflicting information every time. In the end I lodged a complaint against them with ICASA, but to no avail as it did not help. Commitment dates were given and they have passed with nothing happening.</p> <p> </p> <p>This is now 7th June and to date I have no line installed, I have no real commitment date and have received absolute bare minimal feedback on what the status of my order is.</p> <p> </p> <p>If you want Internet connectivity, you are better off just going wireless as the company with the monopoly on ADSL lines have grown complacent since they know people have no alternatives when needing a fixed line.</p>