No feedback and incorrect appointment dates

My Telkom line was damaged at the end of December, I reported my fault on the 2nd of January. I expected to wait as it was at the beginning of the new year and due to the holidays, so I waited patiently. I checked the Telkom app as they instructed over the phone and SMS and it stated that an appointment was set for the 17th of January. I waited at home and at 13:00 I called the call centre to hear how late will they come to repair my fault, they stated that there was no appointments made and that they will escalate my fault. I called the next day to hear the outcome and they told me again that there was no appointment made and that they would escalate my fault, at this point I was getting nowhere. I asked the consultant to give me someone I can talk to, to escalate my probleme and he gave me the email adress for the escalation centre. I emailed them on the 18th of January and they called me 2 days later and told me that they would escalate my fault. I checked the app again on the 23rd and it stated that an appointment is made for the 5th of February and when I called to confirm it they said it is for the 11th of February. I do not trust Telkom anymore and relatives of mine had their problem reported a week after mine and they were sorted out in the same week. Since I did not use Telkom in January at all I will withdraw my payment for the month, if there is a problem with this then please explain to me what do I need to pay for. And since my line is not working, Telkom can cancel my services since I will be moving to another service provider as Telkom clearly does not want me as a client. Very poor service after several calls made and several times escalated.