No feedback and delayed response

My telkom telephone and internet has been off for over a week, we logged a call 141cwk080215, but still no feedback, i have phoned 4/5 times, you get cut off or get through to log a call, no one that can really help, i have escalated via call centre and online but still no result, can someone please just come and fix the **** line and supply a number of someone you can all so sort out things not just log a call.<br> <br> Thanks<br> Dylan