KH
Kim H

1 reviews | Active since Nov 2013

17 Dec 2015, 08:37

No feedback and contract still not cancelled.

Hi <br> <br> I have been trying since September 2015 to have this contract cancelled. Telkom keep saying that they will call me back. I have sent through cancellation forms numerous times. Called the call center countless times and still my contract has not been cancelled. Please cancel this contract. It expired already. Telkom billed me for October and November and I received a bill for December already. I need to be reimbursed for those months.<br> <br> I really just need this contract cancelled. I am pleading to Telkom to please assist me in this regard. I have spent so much time trying to cancel this contract. <br> <br> Please Telkom

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Replies (1)
Telkom
Telkom's reply17 Dec 2015, 08:58
Official
Hello ivy89,

Please accept our humblest apologies for the frustrations you have experienced.

Please be assured your matter is in hand and is being dealt with.

Your query has been escalated to management for urgent attention, we will provide feedback as soon as possible.

We do apologize for any inconvenience we have caused you.

Regards
Narriman
Telkom Social Media Team