No Feedback and account debited extra

I have been escalating my query from hello peter, facebook, phone calls, live chat but no one is assisting me. I have been waiting for feedback for close to a month now and no one is calling me back but you were quick to debit my account without coming back to me. I will not be paying for things that i did not authorize, i want my money back and im still waiting for a phone call from Zinhle Ntentha, Lungi Cela, Philipine Madikane, none of them has called me even after i was promised call backs, please fix this.