No feedback and a status update on online order

Hi i placed an order for a Huawei p40 lite on the 30th of October, and they subsequently debited my account for the first time only to be waiting in the dark thereafter, no feedback from Telkom as to when I will get my order, I contacted the Telkom online sales on the 5th of November and the lady who assisted me said she escalated the matter and I will receive a call within the next 48 hrs. and guess what I'm still waiting for that call. Saturday (7 November) I then went to the Telkom branch and the lady called on my behalf to inquire for me and they said it was due for delivery this week and they would call with the details.

I don't even have a reference number to track my order on the track order page.

All I ask is for feedback and a status update, if there is an issue let me know. Keep me informed please.