NO FEEDBACK AND 1 MONTH LATER NO PRODUCT FROM TELKOM MOBILE!

I was due for a renewal on my Telkom data contract and was contacted by one of the consultants early November and we confirmed that I am upgrading to the November Deal of the month. Received an sms on the 3rd November to say that my order has been processed and I should check with the courier company in 48 hours. So anyway tried getting in touch with Telkom a few times but no luck. on the 4th of December I called the courier company and they told me that the package had been received and it was missing a few details so it was sent back to Telkom and they are unsure when it will be received. Up to this date I have had no calls on the progress on the delays or anything. I have spoken to numerous people and sent many emails with no responses, please can someone from Telkom call me to give me an update!