No Feedback. Again

I am forced to put in a complaint again due to the fact that I receive no feedback nor can I get hold of anyone at Telkom. This is becoming a real headache. For a telecommunications company, telecommunication is your downfall. I cannot get through to anyone, your online chat doesn't work (i finally got connected to someone who had then disconnected me), I do not receive any replies to emails. What is going on??? If I don't receive any response, I will be forced to go the legal route.