No feedback after query which leads me to reverse debit orders.

When is Telkom going to phone me back with regards to my financial query which was logged on Tue 22/05 (2 Weeks Ago) ?? I was tolled that Telkom was tolled that the accounts department would phone me back with in 72 hours, which would have made it Fri 25/05. Since then I have even reversed my debit order which went through on Thu 31/05, since the query is related to the wrongful charges on my invoice. My original query case number was : ********** 9. After sending Telkom's accounts department an email explaining the reason for my debit order reversal I was met with another query case number : ********** 0.

If my query is not resolved I am going to see the ombudsman so that he can resolve the financial issue on my behalf before the situation gets out of hand because Telkom cancels my service or ends up suing me for the incorrect charges..