No feedback after on-line cellphone application

I app**** for a cellphone contract with Telkom online Mid-March. The consultant that assisted me said that after approval I will receive a test debit order on my account. This is to ensure that the account details supp**** to Telkom is correct and that the debit order will be reversed. <br> <br> On the 31st of March a debit order of R399 went off on my account. I assumed that it was because my application for a cellphone has been approved. I called Telkom 4 times for a total of two hours and have been unable to get hold of sales. I sent two email request and have received no response. I then chatted with Telkom using the online application and was advised that they could not pick up any record of me using my id number. I also visited the branch who advised me that they will sent the relevant manager an email, I agreed to go back to the branch on Wednesday. <br> <br> I think however, that I should not be the person spending money trying to get hold of Telkom as I am the customer, supporting Telkom by purchasing from them. Please assist with giving me an update on the progress of my cellphone application.<br> <br> Regards