No feedback after multiple requests to move a line

I am moving out of my current apartment end of August 2015.<br> I completed the form online to move my line. The website stated that I would here from Telkom within 3 days regarding my request. After not receiving feedback for more than a week, I phoned Telkom customer care and submitted a request to move a line once again. The call centre agent told me once again, that I will hear from Telkom moving department within 3 days. Another week has passed, and I still have had no feedback from Telkom. <br> <br> Please could someone get back to be regarding moving my line.