No feedback after application process

<p>On Wednesday 31 August I app**** for a telkom landline and an ADSL line, this is the third after they "lost" or could not find my application on the system, I app**** online, a consultant did phone me back the next day, the application was finalised and the consultant told me that the technician will phone me to arrange for installation, untill now no one has phoned me. This is more than a month I'm struggling to get a landline and an ADSL line. What is going on? I need this finalised!!!!</p>