no feedback after a week

My data stopped working on my 3G so I called in to query, was put on hold for 30 mins and then told my data had run out. In 5 years I have never used up my 10+10g data so I queried, requested a report and wanted to speak to a manager.<br> It's now 9 days later and after numerous promises to send a usage report and call me I still have had no feedback.<br> I guess they think that because its a new month it will be forgotten.<br> I know Telkom is famed for it's terrible service but after 9 days and still no feedback this is ridiculous!