No feedback after 25 Days, number to be Ported

I took out a sim contract at N1 City on the 29 June 2015.The guy that assisted me was Theo,before i even sign my contract i ask Theo if number can be ported he than when and ask Clint to confirm if it can be done .Theo than told me not a problem but it will take more than a week i confirm its fine.After that conversion i have been coming to the store and ask if Theo or Clint 'no' off sick or not in store and i haven't see them .I have call into the branch no answer,than i got upset because no one is getting back to me. Couple of days later i when in the store again spoke to a lady she have to log two calls at the IT department she will get back to me in three days time. Nothing happen after than,i when in the store again and spoke to a African lady than i have to star tad explain again than she told me i must come again. Than 7 days past i when in again spoke to Nasreen who assisted me and told me 72 hours than my number will be activated nothing happen after 4 days no sms or calls.I when in the store again and ask to speak to the manger but \he is on the phone"i sad to her ill wait he come of the office very frustrated WHAT IN THE WORLD MUST I Do\"" 25 days later no feedback\"""""