NT
Natania T

1 reviews | Active since Apr 2014

11 Feb 2016, 15:38

No feedback about contract after promises.

I have moved away from Vdacom about poor service and now I am having the same troubles with Telkom. I have no problem to move away from you as well!!My irritation started when I went to telkom (Opposite parrots) on Monday 8 Feb. The que was very long and a lady told me that there is another shop next to game in menlymn. I asked her if she can maybe call them to ask how long the que is, as i have heel son, and only have my lunch hour to take out a contract. She looked at me and said no, I can't. I walked out. I decided to give Telkom another chance yesterday after work. I stood in a que of 3 people, but I waited 1 hour- No chairs available. I took out a smartplan 100 contract with a iphone 6. When i got to the security questions there was questions about \my accounts in Botswana\" and addresses I have never lived before in my life! I failed the test. AFter two hours I left the store with no phone. The lady helping me was very nice, and she told me that she promise she will call me today with feedback, because she had to send the papers to head office. <br> Needless to say, it is now 3:35pm and i still got no phone call. I would like my phone my tomorrow or I am cancelling my 'contract'. "

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Replies (1)
Telkom
Telkom's reply11 Feb 2016, 17:01
Official
Hello NataniaTesnar,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.