No feedback

<p>I did an online application for uncapped wifi about three weeks. I received an email thanking me for order and advising that I would contacted by an agent in 48 hours — this never happened. I then called Telkom about a week later to follow up on my application. I was told that a sales agent would contact me, she did a few hours later and she was very efficient as we processed my verbal contract. I was then told that I will receive a SMS confirming installation, which could take anywhere between 5 to 21 working days. It's been two weeks since that call, I have not received a SMS confirming my order or installation. And despite Telkom having all my details, address, ID number and banking details, I was told when I called this morning that there is no record on my application on the system, I was then put on hold, to nothing but silence for about 5 minutes before I ended the call. This is my first encounter with Telkom and the service or lack thereof has left a lack of confidence in the brand.</p>