1 reviews | Active since Dec 2013

19 Apr 2017, 10:48

no feedback

<p>Dear Telkom</p> <p> </p> <p>My problem has now been almost going for two years with no resolution</p> <p> </p> <p>my fault log : 638CRZ160317</p> <p> </p> <p>A guy by the name of Hector from Telkom came to my house and advised he will be back within 5 days to come and install the new wireless phone</p> <p> </p> <p>that was the 30March 2017</p> <p> </p> <p>I am still waiting ...</p> <p> </p> <p>is there any way someone can come out and instal this phone .. im am tired for logging faults , following up and nothing gets done by it ...</p> <p> </p> <p>This is not poor services ... there is no service - i cant even rate it the way its bad ...</p>

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Replies (4)
Telkom
Telkom's reply19 Apr 2017, 14:08
Official

Hi bowes.shne@,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

's update19 Apr 2017, 15:05
Reviewer Update

Good day

Thanks.

I surely do hope i wil get feedback , as all other replies of previous complaints i've been told the same thing and yet almost years alater my problem is still not resolved.

Regards,

Telkom
Telkom's reply24 Apr 2017, 13:14
Official

Hi,

we do see that the wireless alternative was installed on the 21st. Would you please advise if all is working as it should on your end.

Regards
Garreth
Telkom Social Media Team

Best regards,

's update24 Apr 2017, 16:21
Reviewer Update

Hi Garreth

Yes , the device has been installed ....but sim not activated as yet

the message on the device itself shows " sim registratiion failed ".

Thanks