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<p>Telkom confirmed via SMS this morning 20/2/2017 06:53 that their technician has been dispatch to install my telephone line (ref.no. availible on request). I had to take off from work as they said that they will come between 07:30 - 16:00. Around 15:10 I asked my wife to contact the Telkom offices, which the operator confirmed that they called to installation off this morning due to safety risks. I guess it's because of the rain, which I fully understand, but they could at least informed me. It would have saved me a day's leave I had to take. </p> <p>I feel that it was poor service for not informing their client for not attending the installation. Up to now I have not received any communication from Telkom. </p>
Good Day
Thank you for making contact with us,
Please accept our apologies for the inconvenienced caused,
We have logged your request for assistance, Your reference number:AI***
Regards
Telkom Social Media Team
Bronwyn Davids
Best regards,
Good Day
Thank you for making contact with us,
Please accept our apologies for the inconvenienced caused,
We have logged your request for assistance, Your reference number:AI***
Regards
Telkom Social Media Team
Bronwyn Davids
Best regards,
Good day Bronwyn
Thank you for your response. Will someone get in contact with me on my cell or on HelloPeter?
Good day Bronwyn
Thank you for your response. Will someone get in contact with me on my cell or on HelloPeter?
Telkom has confirmed last night 23/02/2017 19:14 that they will do the installation on 27/02/2017 between 12:00 and 16:30
Telkom has confirmed last night 23/02/2017 19:14 that they will do the installation on 27/02/2017 between 12:00 and 16:30
Landline was installed on Saturday 11/3/2017
Compliments to the technician, Kenny who is the subcontractor from Bytes went out of his way to assist me and solving the issue to get my line connect. BIG thank you to Bytes's technician, Kenny!
Landline was installed on Saturday 11/3/2017
Compliments to the technician, Kenny who is the subcontractor from Bytes went out of his way to assist me and solving the issue to get my line connect. BIG thank you to Bytes's technician, Kenny!