1 reviews | Active since Mar 2011
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<p>Hi</p> <p> </p> <p>I made a posting a while ago regarding Telkom not having correct or updated information, i have proved this to them by providing all supporting documents.</p> <p> </p> <p>I went to a Store and a case was created</p> <p>today i received a SMS to say that the case was resolved and to call 180 for feedback</p> <p>i did this and was advised that the case is still pending and that a person by the name of Louisa Se***o is dealing with it, i requested to speak to Louisa and was then transferred to the sales dept</p> <p> </p> <p>The sales department is not aware of that person and i have been transferred to just the whole of the telkom and no one has a louisa in the area</p> <p> </p> <p>I have also sent e-mails to ********** and have been liaising with Busi</p> <p> </p> <p>Since Tuesday I have not had a response and have been sending follow up emails as well</p> <p> </p> <p>I called to try and speak to her and was advised by 180 that they cannot transfer but will put me through to sales and they will</p> <p> </p> <p>I then spoke to Patrick Gxalaba who also advised that he cannot transfer me but advised that i can make a social media posting to get the social media to contact me</p>
Good evening.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Good evening.
Thank you for allowing us the opportunity to assist further on your query.
Kindly note that this matter is currently being investigated and feedback will follow.
We sincerely apologise for the inconvenience.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Hi Moenib
Do you know by when I will receive feedback as no one has contacted me as yet and I have no idea what is happening?
Hi Moenib
Do you know by when I will receive feedback as no one has contacted me as yet and I have no idea what is happening?
