MW
Marnich W

1 reviews | Active since Oct 2010

17 May 2016, 09:40

No feedback!

<p> I do not want the device or sim that they delivered, the consultant said she will come back to me when I app**** and I never heard a word back from her, only to find out 2 weeks later that the courier delivering this unit to me, so it is no longer needed as I came right with another supplier who assisted me more speedily.<br /> <br /> They need to collect the device and sim from me where they delivered it, its almost a week now I'm struggling to get hold of you or to arrange that you guys collect this thing.<br /> <br /> Also take note that I went to the Telkom store last week Tuesday at Key West to return the device and they advised me that they do not take it and I will have to take it back with me they will arrange for the couriers to collect it from me again, still not a word from anyone.<br /> <br /> I just want to clarify the matter that it is my right to cancel within 7 days after receiving the device and i am nos struggling for more than 7 days to get hold of Telkom, at least I have all correspondence in writing to support my case,</p> <p><br /> They then collected the device 29 April 2016 - no feedback since from Telkom and today there went a debit order off for this.</p> <p> </p> <p>This is unacceptable, please contact me to resolve this</p>

0
Replies (4)
Telkom
Telkom's reply19 May 2016, 07:04
Official

Hi marras

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

MW
Marnich W's update27 May 2016, 14:48
Reviewer Update
Still no feedback! One week later!
MW
Marnich W's update09 Jun 2016, 04:33
Reviewer Update

STILL NO FEEDBACK!

MW
Marnich W's update05 Jul 2016, 09:14
Reviewer Update

And still no feedback.
ICASA Ombudsman here I come